Subscriptions: plans and subscriber management

Configure available recurring-order plans and manage subscribers.

Before you start

Install the Subscriptions app when prompted. Confirm supported payment and renewal behavior before selling recurring commitments.

On a phone? Open the admin menu to find the same section. Screenshots below show the desktop view; tap “Open full size” for a closer look.
STEP 1

Set up a plan

Open Subscriptions after installation. Under Plans choose Add plan and enter the plan name and interval.

  • Use a clear schedule such as monthly delivery.
STEP 2

Choose eligible products

Use Choose products or the available all-products option. Review the products before saving.

  • Check stock and delivery requirements for repeated orders.
STEP 3

Review subscriber actions

Under Subscribers inspect a test subscription. Use Pause, Resume, or Cancel only for the intended subscription.

  • Record a reason when canceling.
  • Review Notifications for customer communication.
STEP 4

Test before launch

Confirm the storefront plan selection and the actual renewal and payment workflow with support or an approved test.

  • A saved recurring plan does not prove an external gateway supports automatic recurring charges.

CHECK YOUR WORK

You’re ready when…

  • The plan has the intended interval and products.
  • Renewal and cancellation behavior are understood.

IF SOMETHING DOESN’T LOOK RIGHT

Troubleshooting

Why can’t I find Subscriptions controls?

Install the required app and confirm access. If payment renewal support is unclear, resolve it before offering the plan.

Why is a control missing or unavailable?

Confirm that you are in the correct store and that your role allows this action. Optional apps and channels may require installation, a plan, or activation. Share the screen name and error with support if access is still unclear.

Keep going

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