Use an authorized account. Restoring data can replace current values; take a fresh backup first.
Download a backup
Open Backup and restore from the admin or Settings. Review What a backup contains, then use the download action.
- Store the backup privately; it can contain business data.
Inspect the scope
Read the listed included and excluded sections. Keep separate copies of anything the backup does not include.
- Do not assume a backup includes provider credentials, external-service data, or every uploaded asset.
Preview a restore
Under Restore from a backup, select the intended backup and run the preview. Check the source store, date, currency, warnings, and section plan.
- The preview says that nothing has been written yet.
- Stop if the source or scope is wrong.
Confirm only after review
Use Restore now and the final confirmation only when you intend to apply the displayed changes. Review the report and verify affected data afterward.
- Test key storefront flows after a restore.
- Contact support before restoring an unfamiliar file.
CHECK YOUR WORK
You’re ready when…
- A current backup is stored privately.
- Any restore plan has been reviewed before confirmation.
IF SOMETHING DOESN’T LOOK RIGHT
Troubleshooting
Does previewing a backup change my store?
The restore preview reports the plan without writing it. Applying the restore requires the restore action and confirmation; review those screens carefully.
Why is a control missing or unavailable?
Confirm that you are in the correct store and that your role allows this action. Optional apps and channels may require installation, a plan, or activation. Share the screen name and error with support if access is still unclear.