Shared inbox
Keep connected customer conversations in a team workspace.
Lulu / Inbox & CRM 
Commerce inspiration + a real Lulu demo screen
Inbox & CRM
Know the customer behind the order.
Bring conversations, customer profiles, and purchase context into a shared workspace for your team.
Built around your business
Make room for
what you do best.
Conversation status
Organize open and resolved conversations so follow-up is clear.
Order context
Use customer and order details when answering a question.
A closer look
Your next move.
A clearer view.
Explore inbox & crm alongside the tools you use every day. See how the pieces fit before you build your workflow.
Explore the product tour ↗Screens shown use demonstration data. Availability and connected services depend on your setup.
Lulu Guide Demo↗
Customer segments
Organize customers into audiences useful for service and marketing.
Channel settings
Configure the available messaging connections and notifications.
Team permissions
Control staff access to customer information and communication tools.
From idea to everyday
Let’s put it
to work.
01Start with your setup+
Connect your available messaging channels.
02Make it fit your business+
Set team access and notification preferences.
03Review, test, and go+
Use order context to answer and resolve conversations.
Provider accounts, usage limits, and package requirements may apply. Compare the packages.
Does this include WhatsApp?
WhatsApp availability depends on the messaging integration and account configuration. Talk to us about your intended setup.
Can I automate customer messages?
Use the supported automation and messaging tools, with the required customer consent and provider approvals.
Your next chapter starts here.
Create your store, explore the tools, and get help bringing your idea to life.