What this notice covers
This notice describes information handled through the Lulu platform website and account services. A merchant’s own storefront has its own customer relationship and should publish the policies appropriate to that business.
Information you provide
When you create a store, we receive your email address, store name, store address, and account credentials. If you contact us, we receive the details you enter in the contact form. Store use can also involve catalog, customer, order, staff, and business information.
Why information is used
Information is used to create and operate accounts, provide store functionality, process requests, support users, manage billing, and protect the service from abuse. Account and order workflows can generate operational emails or notifications.
Connected providers
Hosting, communication, payment, AI, and app services may process information needed to perform the functions you use. Connecting a payment gateway or an optional app can introduce another provider’s terms and privacy practices. Review the provider and requested access before connecting it.
Cookies and account sessions
The service uses session and security mechanisms for sign-in and account workflows. Storefront analytics, advertising, and optional integrations can involve additional cookies or identifiers depending on the merchant’s configuration. Browser controls can restrict cookies, but essential account functions may be affected.
Access and requests
For questions about platform account information or a privacy request, contact the Lulu team through the contact page and provide enough context to identify your account. Do not send passwords or payment secrets. We may need to verify the request before acting. For a purchase from a merchant, contact that store directly.
Retention and security
Information is kept as needed to operate the service, maintain business records, resolve disputes, and meet applicable obligations. Access controls and technical safeguards support protection of account data. No online service can guarantee that every security risk will be eliminated.
Updates and contact
This notice may be updated as the service changes. The current version is published here. Use the contact page for questions about this notice or the handling of your information.