Do I pay when I create my store?+
Yes. Creating a Lulu store means choosing a package and paying for the first billing cycle — your store opens as soon as that payment goes through. There is no free tier, and no charge happens until you complete the payment page.
How does annual billing work?+
The annual prices shown are monthly equivalents paid for a full year: Basic $204, Grow $540, and Advanced $3,000. Plus is a custom agreement. Monthly and annual terms are confirmed before activation.
What is a platform transaction fee?+
It is the percentage charged by Lulu under your package: 1.5% for Basic, 0.8% for Grow, 0.5% for Advanced, and 0.2% for Plus. Payment-provider processing fees are separate.
What else should I budget for?+
Custom domain registration, optional apps, payment processing, advertising, messaging usage, and hardware can carry separate charges. Review each service before enabling it.
Can I change packages later?+
Yes, from Settings → Billing in your admin. Upgrading applies immediately and charges only the difference for the days left in your cycle. Downgrading takes effect on your renewal date — you keep everything you have paid for until then, and you are shown exactly what the smaller package removes before you confirm.
I already have a Lulu subscription. Will my price change?+
No automatic change is made by visiting this page or selecting a package. Existing subscriptions follow their current billing agreement until a change is confirmed.
Does Lulu include Shopify financial products?+
No. Shopify Payments, Shop Pay, Shopify Capital, Balance, and Shopify Credit are Shopify products. They are not part of a Lulu package.