Use a test inbox you control. Never put payment secrets in notification templates.
Find notifications
Open Settings → Notifications and choose the message type you want to review.
- Distinguish customer messages from internal staff notifications.
Edit supported content
Review the subject and content controls provided by the template editor.
- Preserve the template variables needed for order details.
- Use the variable list shown beside the template rather than inventing variable names.
Preview and save
Use the available preview or test controls, then save the template.
- Check business contact details, links, and spelling.
Test a real workflow
Trigger the corresponding action using a test order and inbox. Verify the received message and destination links.
- Check spam if the message does not arrive.
- An order-state change and email delivery are separate outcomes.
CHECK YOUR WORK
You’re ready when…
- The template is saved with valid variables.
- A test recipient receives the expected message.
IF SOMETHING DOESN’T LOOK RIGHT
Troubleshooting
Why is an email missing?
Check the recipient address and spam folder, then verify the action that should trigger it. Share the order reference and time with support if delivery remains missing.
Why is a control missing or unavailable?
Confirm that you are in the correct store and that your role allows this action. Optional apps and channels may require installation, a plan, or activation. Share the screen name and error with support if access is still unclear.