Use the email address registered with Lulu. You need access to that inbox.
Sign in to Lulu
Use Log in on the Lulu website. Enter your account email and password, then choose the store you want to manage.
- Check the store name before making changes.
- An invitation to another store does not transfer ownership of your existing store.
Complete verification
If a verification code is requested, open the email sent to your account and enter the latest code.
- Use the resend option only after checking spam and waiting for delivery.
- Keep the sign-in window open while checking email.
Reset a forgotten password
Choose the forgotten-password option on the login screen. Request a reset email and follow its link to choose a new password.
- Use the newest reset link if you requested more than one.
- Return to login after the password-updated confirmation.
Review your account
Open Account to review your name, email, password, and logged-in devices. Revoke access from devices you no longer use.
- If you cannot access your email, contact support with your store address; do not send your password.
CHECK YOUR WORK
You’re ready when…
- You can sign in and select the right store.
- Your recovery email is accessible.
IF SOMETHING DOESN’T LOOK RIGHT
Troubleshooting
Why does my reset link no longer work?
It may have expired or been replaced. Request a fresh reset email and use its link once. If delivery fails, check the exact account email with support.
Why is a control missing or unavailable?
Confirm that you are in the correct store and that your role allows this action. Optional apps and channels may require installation, a plan, or activation. Share the screen name and error with support if access is still unclear.