Know your staff, catalog, location, and integration requirements. Existing subscriptions follow their current agreement until a change is confirmed.
Compare the package matrix
Open the public Pricing page. Compare Basic, Grow, Advanced, and Plus using the monthly or yearly selector. Use Find a feature or Show differences only to narrow the matrix.
Check the whole cost
Review the platform transaction fee separately from your provider’s processing fee. Include optional apps, domains, messaging, advertising, and hardware where applicable. Annual prices are monthly equivalents billed as a full year.
Confirm the agreement
Selecting a package during signup does not charge a card or replace an existing subscription. Confirm your package, currency, billing period, applicable limits, and activation date with the team before paid activation.
Ask about a mismatch
If your admin’s current billing differs from a public package, contact the team before purchasing or switching. Send your store address and the package name, never your card details or account password.
CHECK YOUR WORK
You’re ready when…
- Check the store and account you are managing.
- Review the actual terms and currency shown before a paid action.
- Keep the confirmation or contact support if details do not match.
IF SOMETHING DOESN’T LOOK RIGHT
Troubleshooting
I cannot find this page or action.
Check the store shown at the top of the admin. On a phone, open the navigation menu first. Ask the store owner to confirm your permissions and whether the feature is available for this store.
The amount shown at checkout is different from the pricing guide.
Do not confirm a payment until the amount, currency, billing period, and included services are clear. Send the pricing page and checkout details to the team so they can confirm the correct agreement for your store.
What should I send support?
Send your store address, the page you were using, the steps you took, and the exact error text. Include a screenshot with private customer details hidden. Do not share passwords, API keys, or full payment information.