Prepare policies suited to your business and regions. Lulu settings do not replace professional review of legal requirements.
Add policy text
Open Settings → Policies. Review Refund policy, Privacy policy, Terms of service, Shipping policy, and Contact information.
- Replace example or incomplete text with your own reviewed policies.
Check practical details
Ensure the policies explain the actual delivery, contact, and return process you can provide.
- Keep supplier return rules consistent with customer promises.
Review privacy controls
Open Settings → Customer privacy and inspect the available settings. For regional differences, review the market’s Customer privacy page too.
- Use the choices appropriate to your confirmed obligations.
Check storefront links
Save and visit the storefront. Verify policy links from the footer and relevant checkout locations.
- Make sure the published text matches the latest saved version.
CHECK YOUR WORK
You’re ready when…
- Customers can open the intended policies.
- Privacy choices have been reviewed for the store.
IF SOMETHING DOESN’T LOOK RIGHT
Troubleshooting
Why is my policy not in the footer?
Check the theme and footer navigation. Add a link in Content → Menus if the theme does not expose the policy automatically.
Why is a control missing or unavailable?
Confirm that you are in the correct store and that your role allows this action. Optional apps and channels may require installation, a plan, or activation. Share the screen name and error with support if access is still unclear.