Review POS Settings → Offline sales and the allowed payment types and limits before relying on offline operation.
Check offline readiness
Use the paired register and review the connection indicator. Ensure the items and access needed for selling are available on the device.
- Offline operation has limits and is not a substitute for provider authorization.
Use only permitted options
When offline, follow the payment options and limits exposed by the register.
- Do not assume online-only card authorization works without a connection.
- Keep the device and its browser data intact while sales are queued.
Reconnect and inspect
When connectivity returns, open Offline sales and inspect queued records. Use Retry or the retry-all action as appropriate.
- Check each result; a local sale is not synchronized until the server accepts it.
Resolve exceptions
Compare any failed record with the actual order list and payment outcome before repeating it. Discard only when the sale truly should be removed and complete manager approval if requested.
- Discarding a queued record is not a refund.
- Contact support before clearing browser storage with unsynchronized sales.
CHECK YOUR WORK
You’re ready when…
- All intended sales have synchronized.
- Failed entries have been reconciled rather than duplicated.
IF SOMETHING DOESN’T LOOK RIGHT
Troubleshooting
Why is Retry unavailable?
The device may still be offline, a sync may already be running, or there may be no queued records. Check the connection and current status.
Why is a control missing or unavailable?
Confirm that you are in the correct store and that your role allows this action. Optional apps and channels may require installation, a plan, or activation. Share the screen name and error with support if access is still unclear.