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Orders & customers

Review purchases and keep the next step clear.

Search steps, checklists, and troubleshooting answers. Browse the A–Z manual ↗

Review and fulfill an order

Read payment and fulfillment status before preparing a customer’s order.

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Find and manage customer records

Find customers, review their purchase history, and maintain useful records.

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Draft orders: create an order and send an invoice

Prepare a manual order before taking payment.

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Refunds and cancellations: correct an order

Review refundable quantities, restocking, and cancellation status.

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Abandoned checkouts: review incomplete purchases

Find incomplete checkouts and review recovery settings.

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Gift cards: issue, manage, and report

Create a gift card and track its balance and status.

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Segments: group customers by conditions

Build a reusable customer group and inspect who matches.

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Reviews and inbox: respond to customers

Moderate reviews and manage conversations from the admin.

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